Cloud PBX in Wolverhampton.Enterprise control, none of the hardware.
A full hosted PBX with the routing, queues and reporting your IT team expects — without a box in the comms room.
Cloud PBX vs Hosted VoIP vs Teams
vs Hosted VoIP
Two sides of one system — we deliver both together.
vs Microsoft Teams
Teams adds calling to Teams; Cloud PBX is a full phone system.
vs 3CX
Self-managed vs our fully managed service.
What is a Cloud PBX?
A cloud PBX is a business phone system run from secure data centres rather than a box in your comms room. Calls travel over your internet connection, the “exchange” lives in the cloud, and you manage everything — users, numbers, call routing — through a web portal. There’s no on-site hardware to maintain, no large upfront cost, and you add or remove users on demand.
Cloud PBX vs a traditional PBX
Traditional PBX
A physical box and ISDN lines on your premises — costly to change, needs maintenance visits, and tied to lines being switched off by 2027.
Cloud PBX
Software in the cloud over your internet — instant changes, updates included, and no hardware to fail.
The cost difference
No capital outlay and lower running costs — you pay per user from a few pounds a month.
Cloud PBX vs 3CX and on-premise
3CX and other self-hosted systems put the PBX software in your hands — you host it, patch it and support it. Our cloud PBX is fully managed: we run the platform, handle updates and security, and support your users, so your team never has to think about the phone system itself.
Against a classic on-premise system, the trade-off is simple — on-premise means hardware, maintenance and a switch-off deadline; cloud PBX means none of that, with the flexibility to work from anywhere.
The PSTN switch-off
The old PSTN and ISDN network is being switched off across the UK by 2027, and the traditional phone lines many Wolverhampton businesses still use will stop working. A cloud PBX already runs over the internet, so moving now both future-proofs you and usually cuts your bill — we handle the migration and port your existing numbers.
Multi-site Cloud PBX
If you run more than one location, a cloud PBX ties them together under one number plan. Calls between sites are internal and free, staff can be reached on the same extensions wherever they are, and opening a new site just means adding users — no new phone infrastructure.
From £5 per user, per month.
No PBX hardware to buy and no big upfront cost — cloud phone systems that scale with your team. And because it’s all cloud-delivered, we can have you set up and live within 60 minutes.
Cloud PBX (Hosted PBX) — installed across Wolverhampton.
Our office is at 64 Chapel Ash, WV3 0TT, with engineers on the road in the city daily.
Postcodes
WV1, WV2, WV3, WV4, WV5, WV6, WV7, WV8, WV9, WV10, WV11, WV13, WV14 as standard — ask if yours isn't listed, we usually cover the surrounding areas too.
Business parks
i54 Business Park, Pendeford, Aldersley, Featherstone, Bilston and Wednesfield — we work across the city's commercial estates regularly.
Go-live timeline
Most phone migrations in Wolverhampton are live within 7 working days. Number porting runs in parallel so you keep your existing numbers.
Cloud PBX vs the on-premise PBX you're replacing.
If you've run an on-premise PBX in Wolverhampton, you know the pain: licensing, maintenance contracts, an end-of-life date, and an engineer needed for every change. A cloud PBX gives you the same call control — extensions, IVR, queues, hunt groups, time-of-day routing — delivered as a managed service.
The difference for whoever runs IT is administrative. You get a web admin panel with role-based access, full call reporting, and the ability to make changes yourself or hand them to us. No PBX to patch, no SIP cards to fail.
We handle the migration as a project: number audit, call-flow mapping, porting, parallel running and a planned cut-over. Your call routing comes across faithfully.
Problems we fix in Wolverhampton.
"Our PBX is end-of-life and the vendor's gone quiet."
Legacy PBX platforms get dropped. Cloud PBX is maintained and updated continuously — no forced forklift upgrade.
"Every routing change is a support ticket."
Cloud PBX gives you a self-service admin panel, or we make changes for you the same day.
"We can't see our call data."
Built-in reporting on volumes, missed calls, queue wait times and agent performance — exportable.
"Disaster recovery is a spreadsheet and a prayer."
Routing lives in the cloud. If a site goes dark, calls reroute instantly to another site or to mobiles.
"Multi-site means multiple PBXs."
One cloud PBX spans every location with free internal calling and unified numbering.
"Licensing is opaque."
Per-user pricing, fixed for the term, with no maintenance contract bolted on top.
Cloud PBX (Hosted PBX), done properly.
Full admin control
Web panel with role-based access for IVR, queues, extensions, routing and time-of-day rules.
Reporting & wallboards
Live and historic reporting on calls, queues and agents. Optional wallboards for busy teams.
True multi-site
Every Wolverhampton and remote site on one system, one dial plan, free internal calls.
CRM & Teams integration
Click-to-dial and screen-pop with common CRMs, plus Microsoft Teams integration where you want it.
Resilient by design
Hosted in UK data centres with automatic failover routing built in.
Per-user pricing
Pay per seat, scale up or down, no maintenance contract.
What you actually get from Telexico.
UK-based provider
Office in Wolverhampton, UK support team, UK engineers. Not white-labelled, not outsourced overseas.
Real engineer support
You speak to people who configure and monitor your system — not a tier-one script reader.
Free infrastructure review
Send your current bill and setup. We'll tell you honestly where we can help and where you're better staying put.
Transparent pricing
What you sign for is what you pay. No CPI+ mid-contract rises buried in the small print.
One provider, one platform
Phones, broadband, WiFi, AI and CCTV under one relationship and one bill if you want it.
Migration project-managed
We port numbers, run the old and new side by side, and only cut over once it's proven. Zero downtime.
Replacing a PBX in Wolverhampton?
Tell us about your current PBX, extensions and sites. We'll map a cloud equivalent and quote it properly — and tell you honestly if a phased migration suits you better.
Frequently asked questions
What's the difference between cloud PBX and hosted VoIP?
They overlap heavily. “Hosted VoIP” usually describes the calling service; “cloud PBX” emphasises the full call-control feature set (IVR, queues, admin panel). Telexico delivers both as one managed platform for Wolverhampton businesses.
Can we keep our existing dial plan and extensions?
Yes. We map your current extensions, short codes and call flows during migration so the system behaves the way your team already expects.
Does it integrate with Microsoft Teams?
Yes — we can enable Teams calling via direct routing, or run the cloud PBX apps alongside Teams, depending on how you work.
Who administers it day to day?
Your choice. You get a web admin panel for self-service, or you can leave routine changes to our UK team.
How do you handle the cut-over from our old PBX?
As a project: number audit, call-flow mapping, porting, parallel running, then a planned cut-over outside business hours if needed.
