Phone Systems for Solicitors & Law Firms every client call answered.
A phone system for solicitors and law firms — never miss a client, record calls for your file notes, route to the right fee-earner, and cover overflow with an AI receptionist. From £5/user/month.
What running the phones in solicitors is really like
Every call must be professional
First impressions on the phone shape whether a client instructs you.
Reaching the right fee earner
Calls need to get to the correct department and person quickly.
Capturing instructions accurately
Detail matters — and memory isn't a reliable record.
Phone features that earn their keep
Professional IVR & routing
Callers reach the right team — conveyancing, family, litigation — first time.
Compliant call recording
Recording for file notes and compliance, with consent and secure retention.
Hybrid-ready
Fee earners are equally reachable in the office or working from home.
Voicemail-to-email
Messages reach the right inbox instantly for prompt call-backs.
A day on the phones
A prospective client calls about a conveyancing matter. A brief, professional menu routes them to the property team; the call is recorded against the file; and the fee earner — working from home that day — answers as if at their desk. Polished, compliant, and the instruction is captured properly.
Handled properly
Law firms must handle client information confidentially and keep accurate records; we configure call recording with consent messaging, restricted access and retention to support your SRA and UK GDPR obligations.
From £5 per user, per month.
No PBX hardware to buy and no big upfront cost — cloud phone systems that scale with your team. And because it’s all cloud-delivered, we can have you set up and live within 60 minutes.
The phone problem in solicitors & law firms.
Missed client calls
A missed call can mean a lost instruction. Calls that ring out or hit a dead voicemail cost firms real work.
No call records
Attendance notes and disputes need accurate records — many old systems don't record calls reliably.
Wrong-person routing
Clients passed around between fee-earners and reception waste time and erode confidence.
Out-of-hours enquiries
New-client enquiries arrive evenings and weekends — and go to a competitor if no one answers.
How Telexico solves it.
A modern phone system fixes this: calls route straight to the right fee-earner or team, recording captures every conversation for your file notes, and voicemail lands in email instantly. When the office is busy or closed, an AI receptionist answers, takes details and books call-backs — so no enquiry is lost.
We install and support it across the West Midlands, keep your numbers, and it's part of one setup with broadband and WiFi if you want. Confidentiality and reliability built in.
What it costs.
| Setup | Good for | From (ex VAT) |
|---|---|---|
| Basic VoIP | essential business calling, app-based | from £5/user/mo |
| Standard VoIP | full features, all-in | from £15/user/mo |
| VoIP + desk phones | offices & reception | from £18/user/mo |
| VoIP + AI receptionist | never miss a call, 24/7 | from £15/user + AI from £150/mo |
Starting prices, ex VAT, no mid-contract rises. Exact price depends on users and setup. Get a firm quote in 60 seconds →
The services behind the comparison.
Everything we'd put in front of you instead — designed, installed and supported by a UK team.
Phone systems
Connectivity
AI & more
Compare it properly, with no hard sell.
Send us your current setup and bill. We'll review what you have, what you pay, and where we can simplify or improve it — and tell you honestly if you're better off where you are.
Frequently asked questions
Can a phone system record calls for compliance?
Yes — call recording is included, so you can capture conversations for file notes and dispute resolution. We'll set retention to suit your policy.
Can calls route to the right fee-earner?
Yes — menus and routing send clients straight to the right person or team, with overflow to reception or an AI receptionist.
What about out-of-hours client enquiries?
An AI receptionist can answer 24/7, take details and book call-backs, so new-client enquiries are never lost to a competitor.
How much is a phone system for a law firm?
From around £5/user/month, no mid-contract rises. We quote against your fee-earner count and setup.
Can calls be routed to the right legal team automatically?
Yes — an IVR menu and routing send callers to conveyancing, family, litigation or accounts first time.
Is call recording suitable for a law firm?
Yes — we configure consent, restricted access and retention to support SRA and UK GDPR requirements.
Can fee earners take calls while working from home?
Yes — staff are reachable on the same number whether in the office or remote.
Does it present a professional image to clients?
Yes — professional greetings, hold messages and routing reflect the standards clients expect.
Can we capture an accurate record of advice?
Recording and voicemail-to-email give you a reliable record alongside your file notes.
Will we keep our firm's number?
Yes — we port your existing number with no disruption to clients.
Where to next?
Telecoms built for your sector.
Telexico tailors phones, broadband, AI receptionists, WiFi and CCTV to your industry — explore all industries →
Phone systems for solicitors in your area.
Local install and support across the West Midlands and major UK cities.
Part of Telexico's Professional Services phone systems — see every professional services sector we cover.
See our dedicated AI receptionist for solicitors — 24/7 answering and booking built for your sector.
