1. Who we are

Telexico Communications Ltd ("Telexico", "we", "us") is a UK telecoms provider. Our registered office is 64 Chapel Ash, Wolverhampton WV3 0TT. Company number 15348464. We are the data controller for the personal information described in this notice.

2. What we collect

When you contact us, request a quote, or sign up for our services, we may collect:

• Your name and contact details (phone, email, postcode, business name)
• Information about your existing telecoms setup and requirements
• Technical data when you use our services (call records, network usage)
• Website usage data via cookies and analytics

3. How we use it

We use your information to: (a) respond to your enquiry and provide a quote; (b) provide and support the services you sign up for; (c) meet our legal and regulatory obligations including those imposed by Ofcom; (d) improve our services and website; (e) where you have consented, send you relevant marketing communications.

4. Legal basis

We process your data under one or more of the following legal bases: performance of a contract with you, our legitimate interests (operating and improving our business), compliance with legal obligations, and your consent (which you can withdraw at any time).

5. Who we share it with

We share data only with: (a) suppliers and subcontractors who help us deliver our services (e.g. Openreach for line installs, Hikvision-authorised installers for CCTV); (b) HMRC or other authorities where legally required; (c) successors in the event of a sale or merger. We do not sell your data.

6. How long we keep it

We keep customer records for the duration of our contract with you plus 7 years (to meet HMRC requirements). Marketing data: until you unsubscribe. Web analytics: 26 months.

7. Your rights

You have the right to access, correct, delete or restrict our use of your data. You can also object to processing or request data portability. To exercise these rights, email hello@telexico.com. You also have the right to complain to the Information Commissioner's Office (ico.org.uk).

8. Cookies

We use essential cookies (site functionality), analytics cookies (Google Tag Manager / GA4), and conversion cookies (Google Ads). You can manage cookies via your browser settings. Disabling some cookies may affect site functionality.

9. Contact

Questions about this policy? Email hello@telexico.com or write to: Data Protection, Telexico Communications Ltd, 64 Chapel Ash, Wolverhampton WV3 0TT.

This policy is provided for transparency. For a formal review please consult a qualified solicitor before deployment.