Phone Systems for Estate Agents never miss an instruction or viewing.
A phone system for estate agents — capture every buyer, seller and tenant call, route to available negotiators, and answer out-of-hours with an AI receptionist. From £5/user/month.
What running the phones in estate agents is really like
Missed calls, lost instructions
A missed call from a vendor or buyer is a lost listing or sale to a faster rival.
Negotiators are out
Your team is at viewings and valuations, not sat by a desk phone.
Speed-to-lead wins
Whoever answers first usually wins the instruction — minutes matter.
Phone features that earn their keep
Follow staff to mobile
Calls route to the right negotiator's mobile so enquiries are answered on the road.
Call recording
Capture every arrangement and offer for the file and to settle disputes.
Voicemail-to-email
Missed messages land in the inbox instantly for a fast call-back.
Click-to-call & local number
CRM-friendly numbers and click-to-call keep outbound fast and on-brand.
A day on the phones
A vendor rings to instruct while every negotiator is out on viewings. Instead of voicemail, the call follows to the duty negotiator's mobile, is answered in the car, and is recorded against the file. The instruction is won — not lost to the agent down the high street who happened to pick up.
Handled properly
Estate agents need a clear record of offers and arrangements; call recording provides an auditable trail, which we configure with consent messaging and sensible retention in line with UK GDPR.
From £5 per user, per month.
No PBX hardware to buy and no big upfront cost — cloud phone systems that scale with your team. And because it’s all cloud-delivered, we can have you set up and live within 60 minutes.
The phone problem in estate agents.
Missed calls = lost listings
A missed call can be a missed instruction worth thousands — buyers and vendors simply call the next agent.
Out-of-hours enquiries
Buyers and tenants call evenings and weekends, exactly when the branch is shut.
Agents out of office
Negotiators are out on viewings — calls to the branch need to find them on mobile.
No visibility
No record of who called or what was missed makes follow-up hit-and-miss.
How Telexico solves it.
A modern system makes sure every call lands: it rings the branch and available negotiators' mobiles, an AI receptionist answers out-of-hours and books viewings or call-backs, and call recording plus reporting give you visibility on what's coming in.
Agents take branch calls on the road via the app, keep their personal mobiles private, and you keep your numbers. Install, porting and support handled locally.
What it costs.
| Setup | Good for | From (ex VAT) |
|---|---|---|
| Basic VoIP | essential business calling, app-based | from £5/user/mo |
| Standard VoIP | full features, all-in | from £15/user/mo |
| VoIP + desk phones | offices & reception | from £18/user/mo |
| VoIP + AI receptionist | never miss a call, 24/7 | from £15/user + AI from £150/mo |
Starting prices, ex VAT, no mid-contract rises. Exact price depends on users and setup. Get a firm quote in 60 seconds →
The services behind the comparison.
Everything we'd put in front of you instead — designed, installed and supported by a UK team.
Phone systems
Connectivity
AI & more
Compare it properly, with no hard sell.
Send us your current setup and bill. We'll review what you have, what you pay, and where we can simplify or improve it — and tell you honestly if you're better off where you are.
Frequently asked questions
How do I stop missing estate agency calls?
Calls ring the branch and available negotiators' mobiles, with an AI receptionist catching anything out-of-hours — so buyers and vendors always reach someone.
Can negotiators take branch calls on their mobile?
Yes — via the app, agents take and make branch calls on the road while keeping their personal numbers private.
Can it book viewings out-of-hours?
An AI receptionist can answer 24/7, capture details and book viewings or call-backs, so evening and weekend enquiries aren't lost.
How much is a phone system for an estate agency?
From around £5/user/month, no mid-contract rises.
Can calls reach negotiators when they're out at viewings?
Yes — calls follow each person to their mobile, so enquiries are answered on the road rather than going to voicemail.
Does call recording help with offers and disputes?
Yes — recordings give you an auditable record of what was agreed, useful for the file and for resolving disputes.
Can we present one branch number but route to several people?
Yes — one branch number with hunt groups and routing reaches whoever is free first.
Will it work with our CRM?
Cloud systems support click-to-call and integrate with common agency CRMs, keeping outbound dialling fast.
Can we add lines quickly in a busy market?
Yes — add users instantly with no new hardware as the team grows.
Will we keep our branch number?
Yes — we port your existing number so your marketing and boards stay accurate.
Where to next?
Telecoms built for your sector.
Telexico tailors phones, broadband, AI receptionists, WiFi and CCTV to your industry — explore all industries →
Phone systems for estate agents in your area.
Local install and support across the West Midlands and major UK cities.
Part of Telexico's Property & Finance phone systems — see every property & finance sector we cover.
See our dedicated AI receptionist for estate agents — 24/7 answering and booking built for your sector.
