Phone Systems for Care Homes reliable, 24/7, for families and staff.
A phone system for care homes — reliable round-the-clock calling for families and staff, reception cover, and an AI receptionist out-of-hours, with failover so lines never drop. From £5/user/month.
What running the phones in care homes is really like
Families call any hour
Relatives ring day and night and need a calm, prompt, reassuring answer.
Reaching the right floor fast
Calls must get to the correct unit or office without delay.
Reliability is non-negotiable
A care setting cannot have a phone system that drops or fails.
Phone features that earn their keep
24/7 routing
Calls reach the right floor or on-duty office around the clock.
Resilient with failover
Built-in failover keeps lines up even if a line fails.
Safeguarding records
Recording configured for safeguarding, with consent and retention handled.
One number, many extensions
A single home number routes cleanly to every unit and office.
A day on the phones
A relative calls late in the evening, worried about their mother. The call routes straight to the on-duty office rather than an unattended desk, is answered promptly, and the right member of staff is reachable. Reassurance delivered — exactly when a family needs it most.
Handled properly
Responsiveness and safeguarding matter to the CQC; where calls are recorded for safeguarding we configure consent, access and retention in line with UK GDPR and your information-governance policy.
From £5 per user, per month.
No PBX hardware to buy and no big upfront cost — cloud phone systems that scale with your team. And because it’s all cloud-delivered, we can have you set up and live within 60 minutes.
The phone problem in care homes.
Families can't get through
Relatives ringing for updates need to reach the home easily, day or night.
Out-of-hours cover
Calls come at all hours; reception isn't always staffed.
Line reliability
A dropped line in a care setting isn't acceptable — phones must stay up.
Reception load
Staff caring for residents can't always get to the phone.
How Telexico solves it.
A care home needs phones that simply always work. We deliver reliable 24/7 calling with reception cover, an AI receptionist for out-of-hours so families always reach someone or leave a message that's actioned, and 4G/5G failover so a line fault never takes your phones down.
Calls route to the right staff, voicemail lands in email, and we keep your numbers. Installed and supported locally, with broadband and failover on one resilient setup.
What it costs.
| Setup | Good for | From (ex VAT) |
|---|---|---|
| Basic VoIP | essential business calling, app-based | from £5/user/mo |
| Standard VoIP | full features, all-in | from £15/user/mo |
| VoIP + desk phones | offices & reception | from £18/user/mo |
| VoIP + AI receptionist | never miss a call, 24/7 | from £15/user + AI from £150/mo |
Starting prices, ex VAT, no mid-contract rises. Exact price depends on users and setup. Get a firm quote in 60 seconds →
The services behind the comparison.
Everything we'd put in front of you instead — designed, installed and supported by a UK team.
Phone systems
Connectivity
AI & more
Compare it properly, with no hard sell.
Send us your current setup and bill. We'll review what you have, what you pay, and where we can simplify or improve it — and tell you honestly if you're better off where you are.
Frequently asked questions
How do I make sure families can always reach the care home?
Reliable 24/7 routing plus an AI receptionist for out-of-hours means families always reach someone or leave a message that's actioned — and failover keeps lines up if the internet drops.
What happens if the internet goes down?
With 4G/5G failover, calls automatically continue over mobile networks, so a line fault never takes your phones down.
Can it cover reception out-of-hours?
Yes — an AI receptionist answers when reception isn't staffed, taking details and routing urgent calls.
How much does it cost?
From around £5/user/month, AI receptionist from £150/month, plus failover if wanted. No mid-contract rises.
Can family calls be answered around the clock?
Yes — calls route to the on-duty office or the right floor 24/7, so families always reach someone.
How resilient is a cloud phone system for a care home?
We build in failover so the home stays reachable even if a connection drops.
Can calls reach a specific floor or unit?
Yes — one home number routes to any unit, office or extension.
Can recording support safeguarding?
Yes — where appropriate, recording is configured with consent, restricted access and retention to fit UK GDPR.
Is it hard to manage for non-technical staff?
No — routing and voicemail are simple to manage, and we support you throughout.
Will we keep our home's phone number?
Yes — we port your existing number so families and professionals see no change.
Where to next?
Telecoms built for your sector.
Telexico tailors phones, broadband, AI receptionists, WiFi and CCTV to your industry — explore all industries →
Phone systems for care homes in your area.
Local install and support across the West Midlands and major UK cities.
Part of Telexico's Healthcare phone systems — see every healthcare sector we cover.
See our dedicated AI receptionist for care homes — 24/7 answering and booking built for your sector.
