Yay.com vs Telexico, honestly.
Yay.com is a well-regarded, low-cost, no-contract UK self-service VoIP provider. Telexico is a managed local provider with engineers who install on-site. They're aimed at different needs — here's a fair comparison, including when Yay.com is the better choice.
- 📞 Yay.com cloud phone system
- 🛠 Wanting on-site install & setup
- 🙋 Needing a local engineer
- 📶 Fixing call quality / networking
- 🤖 Adding an AI Receptionist
- 📡 Adding broadband & WiFi
- 📹 Adding CCTV
- 🔄 Consolidating onto one provider
Both give a business a proper cloud phone system.
Yay.com and Telexico both deliver cloud business phones — a professional number, desktop and mobile apps, IVR, call queues, voicemail — and both answer the 2027 PSTN switch-off. Yay.com is UK-based, runs its own platform, and is genuinely well regarded: transparent low pricing, no-contract pay-monthly, a strong feature set and consistently good support reviews.
Yay.com's positioning is affordable, flexible and self-service, with plans from a few pounds per user and no lock-in. For a business that's happy to set things up itself, it's one of the better-value DIY options in the UK.
The difference is the model. Yay.com is self-service and remote; Telexico is managed, with engineers who survey, install and support on-site. So this is less 'who's cheaper' and more 'do you want to set it up yourself, or have it done and supported for you.'
Six things that aren't the same.
Yay.com is a strong DIY option. The difference is the service model and the wider stack.
Setup & install
Yay.com: Self-service: you sign up online and configure it yourself; handsets posted out.
Telexico: Engineers survey, install and configure on-site in Wolverhampton, and train your team on the day.
Support model
Yay.com: Remote support — and well-reviewed for it. But there's no local engineer to send.
Telexico: A named UK contact and engineers who can attend on-site.
Call quality & networking
Yay.com: You're responsible for your own broadband and network underneath.
Telexico: Because we also do broadband, WiFi and failover, we fix the cause of call-quality issues, not just the phone.
Beyond phones
Yay.com: VoIP and cloud PBX only.
Telexico: Full stack — VoIP, broadband, leased lines, WiFi, CCTV and AI — one provider, one bill.
Consultancy / right-sizing
Yay.com: You pick a plan from the website yourself.
Telexico: We review what you actually need and recommend it — including telling you when Yay.com suits you better.
Local presence
Yay.com: UK-based but online; not on-site.
Telexico: Wolverhampton-based, on-site when needed.
What each typically costs in 2026.
Yay.com publishes transparent, low pricing — one of its real strengths. Figures below are indicative at the time of writing (2026), ex VAT. The comparison is about model, not just price.
Cloud phone (per user)
- Yay.com: from roughly £4.49–5.39 entry, ~£16.79 mid-tier, ~£27.59 top tier, ex VAT, no contract — genuinely low and flexible.
- Telexico: from £15/user/month all-in, including on-site install, support and a sensible call allowance.
Setup & support
- Yay.com: self-service signup, remote support (well-reviewed), DIY handset setup.
- Telexico: engineer survey, on-site install, number porting and team training included.
Multi-service
- Yay.com: VoIP / cloud PBX only.
- Telexico: phones, broadband, WiFi, CCTV and AI on one relationship.
Yay.com is a genuinely strong, low-cost, no-contract option with good support — for a business happy to self-serve, it's hard to fault on price. Telexico's value shows up when you want it installed and supported for you, when call quality or networking matters, or when you want phones, broadband, WiFi, CCTV and AI from one local team.
What it might cost — 5 vs 10 users.
Illustrative monthly figures to show the shape of the difference, not a quote. Confirm current prices with each provider — competitor pricing changes and some isn't publicly listed. Telexico figures are typical all-in ranges; your quote depends on users, features and term.
| Scenario | Competitor (illustrative) | Telexico (illustrative, all-in) |
|---|---|---|
| 5 users | ~£27–84/month depending on tier (self-service, no contract). | from £90/month all-in, installed & supported |
| 10 users | ~£54–168/month, self-service. | from £170/month all-in, with the wider stack optional |
Yay.com's pricing is genuinely low and no-contract — great for DIY. The Telexico figure includes on-site install, support and a sensible allowance.
When Yay.com is genuinely the right answer.
Yay.com is a genuinely good fit for many businesses. Here's when it's the better choice.
You want low-cost, no-contract, self-service VoIP. If you're happy setting it up yourself and want flexibility with no lock-in, Yay.com's pricing and feature set are excellent value, and we'll say so.
You value strong remote support and simple needs. Yay.com is well reviewed for support; for straightforward requirements that's plenty.
You don't need on-site work or a wider stack. If it's just phones and you're comfortable remote, Yay.com covers that cleanly.
If you want it installed and supported locally, care about the connection underneath, or want one provider across phones, broadband, WiFi, CCTV and AI — that's where Telexico fits.
Moving from Yay.com to Telexico.
We project-manage the whole switch. Here's exactly how the four things people worry about are handled.
Number porting
We port your existing numbers across to Telexico — they stay exactly the same. We submit the porting request, manage the dates, and keep your Yay.com service live until the port completes.
Downtime
None, done properly. We build and test your new system alongside your existing Yay.com service and only cut over once it's proven. Most switches complete in 7–14 working days.
Existing handsets
Yay.com is app-based with standard SIP handset support; most handsets re-provision, and app users move to the Telexico app.
Contract exit
Yay.com is typically no-contract / pay-monthly, so leaving is usually straightforward. We check your end date first and tell you honestly whether to move now or wait — we won't push an exit that costs more than it saves.
Businesses switching to Telexico near you.
We're Wolverhampton-based with engineers across the West Midlands — and we serve businesses nationwide. Switching is the same wherever you are: numbers kept, no downtime, a named UK contact after.
The services behind the comparison.
Everything we'd put in front of you instead — designed, installed and supported by a UK team.
Phone systems
Connectivity
AI & more
Compare it properly, with no hard sell.
Send us your current setup and bill. We'll review what you have, what you pay, and where we can simplify or improve it — and tell you honestly if you're better off where you are.
Frequently asked questions
Is Yay.com cheaper than Telexico?
On headline per-user price, usually yes — Yay.com is one of the better-value no-contract VoIP providers in the UK. Telexico costs more per user because on-site install, support, networking and a sensible call allowance are included. For a DIY setup, Yay.com wins on price; for a supported, installed system with the wider stack, Telexico is better value.
Is Yay.com any good?
Yes — it's genuinely well regarded: a solid UK platform, transparent low pricing, no contract and good support reviews. We'd recommend it for businesses that want a cheap, flexible, self-service phone system. Telexico is the better fit when you want hands-on local install and support, or more than just phones.
Does Telexico install on-site, unlike Yay.com?
Yes. Yay.com is self-service. Telexico surveys your premises, installs and configures on-site in Wolverhampton, ports your numbers and trains your team, then supports you with a named contact.
Can Telexico move me off Yay.com if I outgrow it?
Yes — a common move as businesses want hands-on support, better call quality or more services. We port your numbers and set things up properly on-site.
Is Telexico self-service too?
No — Telexico is a managed, supported service with local engineers, not a sign-up-yourself portal. If self-service is what you want, Yay.com suits that better.
Is Telexico local?
Yes — Wolverhampton-based, engineers across the city daily, named local contact.