bOnline vs Telexico, honestly.
bOnline has dominated cheap, self-service small-business VoIP. Telexico is a managed local provider with engineers and on-site install. They're aimed at different needs — here's a fair comparison, including when bOnline is genuinely the better choice.
- 📞 Outgrowing self-service VoIP
- 🛠 Wanting on-site install & setup
- 🙋 Needing real support, not just chat
- 📶 Fixing call quality / WiFi issues
- ☁️ Hosted VoIP / Cloud PBX
- 🤖 Adding an AI Receptionist
- 📹 Adding CCTV & WiFi
- 🔄 Consolidating onto one provider
Both give a small business a proper phone system.
bOnline and Telexico both deliver internet-based business phones — a professional number, mobile and desktop apps, call handling and the features a small business needs. Both are valid answers to the 2027 PSTN switch-off, and both can get a micro business a credible phone presence quickly.
bOnline's whole positioning is cheap, simple and fast. It's heavily marketed to startups and very small businesses, with entry plans advertised from around £7 per user per month and a slick self-service online sign-up. It also offers business broadband and fibre. For a one or two-person business that just wants a number and an app, that's a genuinely strong, low-cost option.
The difference is the model. bOnline is largely self-service; Telexico is managed, with engineers who survey, install and support. So this comparison is less “who's cheaper” and more “do you want to set it up yourself, or have it done and supported for you.”
Six things that aren't the same.
The headline price isn't the whole story — the real difference is the service model, plan caps and support.
Setup & install
bOnline: Self-service: you sign up online and configure it yourself; handsets are typically posted out for you to set up.
Telexico: Engineers survey, install and configure on-site in Wolverhampton, set up your routing and train your team on the day.
Support model
bOnline: Online and remote support. Fine for simple needs, but limited consultancy and no local engineer to send.
Telexico: A named UK contact and engineers who can attend on-site. The person who sets you up supports you.
Plan caps & 'unlimited'
bOnline: Cheap tiers include limited minutes (the entry plan reportedly includes around 100 outbound minutes), and 'unlimited' plans can carry Fair Use caps; some budget bundles cover UK landlines only.
Telexico: Plans quoted around your actual usage, with the features and call types you need included and explained upfront — no surprise caps.
Call quality & networking
bOnline: You're responsible for your own broadband and network; poor call quality on a weak line is your problem to solve.
Telexico: Because we also do broadband, WiFi and failover, we assess the connection underneath and fix the cause of call-quality problems.
Beyond phones
bOnline: VoIP plus business broadband and fibre.
Telexico: Full stack — VoIP, broadband, leased lines, WiFi, CCTV, AI Receptionist and SMS — one provider, one bill.
Consultancy / right-sizing
bOnline: You pick a plan from the website yourself; getting the right fit is on you.
Telexico: We review what you actually need and recommend it — including telling you when a cheaper option elsewhere suits you better.
What each typically costs in 2026.
Indicative figures based on publicly advertised rates and UK comparison sites at the time of writing (2026). bOnline's pricing is genuinely low at entry; the things to check are included minutes, call types and features. Always confirm current terms.
Entry VoIP (per user)
- bOnline: entry plans advertised from around £7/user/month — but the cheapest tier reportedly includes only ~100 outbound minutes and basic call features, so real-world cost rises with usage and add-ons.
- Telexico: from £15/user/month all-in, including features and a sensible call allowance, plus on-site setup and UK support.
Setup & support
- bOnline: self-service sign-up, remote support, DIY handset setup — included in the low price, but you do the work.
- Telexico: engineer survey, on-site install, number porting and staff training included; ongoing named-contact support.
Multi-service
- bOnline: VoIP + business broadband.
- Telexico: phones, broadband, leased lines, WiFi, CCTV and AI under one relationship.
The honest takeaway: for a solo trader or micro business that's comfortable self-serving and just wants the cheapest possible number-and-app, bOnline is hard to beat on headline price. Telexico's value shows up when you want it set up and supported for you, when call quality or networking matters, or when you want phones, broadband, WiFi, CCTV and AI from one local team.
What it might cost — 5 vs 10 users.
Illustrative monthly figures to show the shape of the difference, not a quote. Confirm current prices with each provider — competitor pricing changes and some isn't publicly listed. Telexico figures are typical all-in ranges; your quote depends on users, features and term.
| Scenario | Competitor (illustrative) | Telexico (illustrative, all-in) |
|---|---|---|
| 5 users | ~£35/month on the entry tier (≈£7/user) — but limited included minutes and basic features; self-service setup. | from £90/month all-in, with a sensible call allowance, on-site setup and UK support |
| 10 users | ~£70/month entry tier — minutes/features may need a higher plan as you grow. | from £170/month all-in, installed and supported, with broadband/WiFi optional on one bill |
bOnline's entry price is genuinely low and hard to beat for a DIY micro setup — that's a real strength. The Telexico figure includes install, support and a proper call allowance, which is what you're paying the difference for.
When bOnline is genuinely the right answer.
bOnline is a genuinely good fit for a lot of small businesses. Here's when it's the better choice.
You're a solo trader or micro business on a tight budget. If you want the cheapest credible business number and an app, and your call volume is low, bOnline's entry pricing is very hard to beat and we'll say so.
You're happy to self-serve. If you're comfortable signing up online, setting up your own handset and managing it yourself, you may not need the engineering and support that Telexico builds in.
Your needs are simple and unlikely to grow soon. A couple of users, basic call handling, no on-site complexity — bOnline covers that cleanly.
If you want it installed and supported, care about call quality on a real connection, or want one local provider across phones, broadband, WiFi, CCTV and AI — that's where Telexico fits, and it's worth the difference over a bare DIY plan.
Moving from bOnline to Telexico.
We project-manage the whole switch. Here's exactly how the four things people worry about are handled.
Number porting
We port your existing numbers across to Telexico — they stay exactly the same. We submit the porting request, manage the dates, and keep your bOnline service live until the port completes.
Downtime
None, done properly. We build and test your new system alongside your existing bOnline service and only cut over once it's proven. Most switches complete in 7–14 working days.
Existing handsets
Most bOnline setups are app-based or use standard SIP handsets, many of which can be re-provisioned to Telexico — we'll confirm your models. Otherwise we supply or recommend handsets.
Contract exit
bOnline plans are typically shorter and more flexible, so exit is usually straightforward. We check your end date first and tell you honestly whether to move now or wait — we won't push an exit that costs more than it saves.
Businesses switching to Telexico near you.
We're Wolverhampton-based with engineers across the West Midlands — and we serve businesses nationwide. Switching is the same wherever you are: numbers kept, no downtime, a named UK contact after.
The services behind the comparison.
Everything we'd put in front of you instead — designed, installed and supported by a UK team.
Phone systems
Connectivity
AI & more
Compare it properly, with no hard sell.
Send us your current setup and bill. We'll review what you have, what you pay, and where we can simplify or improve it — and tell you honestly if you're better off where you are.
Frequently asked questions
Is bOnline cheaper than Telexico?
On the entry headline price, usually yes — bOnline's starter plans advertise from around £7/user/month. But that cheapest tier reportedly includes only about 100 outbound minutes and basic features, so the real cost depends on your usage and add-ons. Telexico costs more per user because on-site install, setup, UK support and a sensible call allowance are included. For a bare DIY micro setup, bOnline wins on price; for a supported, installed system, Telexico is usually better value.
What's the catch with bOnline's cheap plans?
Not a catch exactly, but things to check: included minutes on the cheapest tiers are limited, 'unlimited' plans can have Fair Use caps, and some budget bundles cover UK landlines only (mobile calls cost extra). It's a self-service model, so setup and support are largely on you. For simple needs that's fine; for more, it's worth weighing up.
Does Telexico install on-site, unlike bOnline?
Yes. bOnline is self-service — you set it up yourself. Telexico surveys your premises, installs and configures on-site in Wolverhampton, ports your numbers and trains your team on the day, then supports you with a named contact.
I'm a one-person business — should I just use bOnline?
Honestly, possibly. If you want the cheapest number and app and you're happy to self-serve, bOnline is a strong, low-cost choice and we'd tell you so. Telexico makes more sense when you want it set up and supported for you, when call quality matters, or when you want more than just phones.
Can Telexico move me off bOnline if I outgrow it?
Yes — it's a common move as businesses grow and want hands-on support, better call quality or more services. We port your numbers, set things up properly on-site, and consolidate phones with broadband, WiFi, CCTV or AI if you want.
Is Telexico self-service too?
No — that's a key difference. Telexico is a managed, supported service with local engineers, not a sign-up-yourself portal. If self-service is what you want, bOnline suits that better.