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AI-powered call handling so patients always reach you. VoIP with call recording for compliance. Fast reliable broadband for dispensing and clinical systems. CCTV to protect staff and stock.
VoIP phones, fast broadband, CCTV, AI automation and mobile — all on one bill, one support number, one trusted partner.
Cloud PBX with call queuing, on-hold messaging and call recording. Patients hear their queue position. All calls recorded for compliance and training. Works across multiple branches.
Learn more →AI handles inbound calls 24/7 — prescription enquiries, opening hours, directions. Escalates to a human when needed. Reduces front-desk call burden significantly.
Learn more →Reliable fibre broadband for dispensing software, patient records, PMR systems and card terminals. 4G failover keeps you running if the main line drops.
Learn more →Hikvision cameras covering dispensary, consultation rooms (where permitted), public areas and entrances. Protects against drug theft and aggressive behaviour.
Learn more →Professionally monitored intruder alarms for pharmacies and clinics. Grade 2 and 3 systems. Police response available.
Learn more →Dedicated 0800, 03 or local numbers for specific services — repeat prescriptions line, consultation bookings, and more. All routed intelligently through your VoIP system.
Learn more →Every business type has its own communication headaches. Here's what pharmacies & healthcare tell us most often — and how Telexico solves it.
Tell us what you currently have and what you need. We'll put together a package with no hidden costs and a price that beats your existing supplier.
A cloud VoIP system with call queuing, on-hold messaging, call recording and IVR (press 1 for prescriptions, press 2 for general enquiries) is ideal. Patients never get a busy tone and all calls are recorded for compliance.
Yes. Our AI receptionist can answer common questions — prescription ready times, opening hours, directions — and route more complex calls to the dispensary team. It works 24/7 including evenings and bank holidays.
We strongly recommend it. Call recording protects you in the event of complaints about advice given or dispensing queries. Our Cloud X system records all calls with 90-day retention as standard.
A busy pharmacy typically needs 80-100Mbps to support PMR/dispensing software, NHS Spine connectivity, EPOS, CCTV and VoIP simultaneously. We recommend full fibre with 4G failover.
Yes. We install Hikvision cameras in all areas you require — subject to appropriate signage and data protection compliance. All footage is encrypted and access-controlled.